Contact Us

At SMARTER BY PFAFF™, we take pride in taking care of our customers. Your dealer is trained and qualified to help resolve any issues that you may be having with your machine, your first step should be to contact them directly.

Your comments and concerns are important to us. Please feel free to contact our Consumer Affairs department should you require additional troubleshooting assistance. You may email, call or write us. Please provide your model number and serial number when contacting us.

Email: (Please allow 72 hours for response)
pfaff@pfaffusa.com

Call:
Toll free assistance – 1-800-446-2333
Monday-Friday 8am – 4pm CST

Write to:
SVP Worldwide
C/O Pfaff
P.O. Box 7017
LaVergne, TN 37086-7017